What is your return / exchange policy ?
- We hope you are thrilled with your purchase. If for whatever reason, you are not thrilled with your order, our products come with the 30 day unconditional money back guarantee*. You can return them for a full refund of the purchase price within 30 days of receiving them from an authorized retailer, unless otherwise noted**. Please check product descriptions for exceptions and non returnable items.
- All you have to do is contact customer service. We will send you back a return authorization number (RMA) and instructions to return your order. Please wait for the return instructions and RMA as items returned without a return authorization will not be refunded.
- Shipping charges are not refundable.
- Once the items are received, your refund will be processed within 3 to 5 business days.
- **Gift Cards, HAIR AF (unless unopened) and all Mystery Boxes are not eligible for return, exchange or refund and is excluded from any former or current return policies pertaining to cosmetics.
- *Please note that it is the customers responsibility to ship items back. We do not pay return shipping *
Will you accept returns or exchanges purchased from our retail partners?
We will accept returns on behalf of our retail partners with the appropriate receipt within 30 days. All Amazon returns should be processed through Amazon Customer Service.