Thank you so much for giving our products a try. We hope you are thrilled with your purchase. If for whatever reason, you are not thrilled with your order, our products come with the 30 day unconditional money back guarantee*. You can return them for a full refund of the purchase price within 30 days of receiving them from an authorized retailer, unless otherwise noted**. Please check product descriptions for exceptions and non returnable items.
All you have to do is contact customer service. We will send you back a return authorization number (RMA) and instructions to return your order. Please wait for the return instructions and RMA as items returned without a return authorization will not be refunded.
Shipping charges are not refundable.
Once the items are received, your refund will be processed within 3 to 5 business days.
**HAIR AF is not eligible for return, exchange or refund and is excluded from any former or current return policies pertaining to cosmetics.
*Please note that it is the customers responsibility to pay to send the items back*
Gerard Cosmetics offers no warranty on any products sold/purchased through Amazon due to unauthorized sellers and inability to track the age authenticity, suitability, or safety of products sold by others sellers on Amazon. Purchasers purchasing through Amazon purchase at their own risk.